Privacy Policy

Draft only. This page is a starting point and must be reviewed by a qualified professional before publication.

Who we are

Uncharted Coffee Co ("we", "us") operates this website. Contact: accounts@unchartedcoffee.co.za.

What we collect

• Information you send via the contact form (name, email, optional phone, message content).
• Basic technical data that servers commonly log (such as IP address and browser type) for security and diagnostics.

Why we use personal information

• To respond to enquiries and provide customer support.
• To operate, secure, and improve our website.
• To comply with law or protect our legitimate interests where permitted.

Legal basis (informational)

Depending on the context, processing may be based on consent, contractual steps, legitimate interests, or legal obligation.

Cookies

We may use essential cookies required for the site to function. Any marketing or analytics cookies will be disclosed and configured per your choices once finalised.

Sharing

We use service providers (for example, email delivery) strictly as needed to operate the site. We do not sell personal information.

Retention

We retain enquiries only as long as needed for the purposes above and as required by law.

Your rights

Where applicable (including under POPIA), you may have rights to access, correct, delete, or object to certain processing. Contact us to exercise rights.

Security

We apply reasonable technical and organisational measures. No method of transmission over the internet is 100% secure.

Changes

We may update this policy and will revise the "Last updated" date accordingly.